FAQs


WHAT IS YOUR RETURN POLICY?
WE WANT YOU TO LOVE THE KANVAS BRUSH BUT IN THE RARE OCCASION YOU DO NOT, SEND AN EMAIL TO KIM@KANVASBYKIMBERLINA.COM FOR A RETURN AUTHORIZATION. YOU HAVE 14 DAYS TO RETURN FOR A FULL REFUND IF THE BRUSH IS UNUSED.IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, PLEASE EXPLAIN YOUR CONCERNS AND WHETHER YOU WOULD LIKE TO MAKE AN EXCHANGE. YOU SHOULD SEND THE ITEM(S) PURCHASED TO THE ADDRESS BELOW AND SHIPPING # TO EMAIL. ONCE WE RECEIVE IT WE WILL PROMPTLY EXCHANGE OR ISSUE A CREDIT AS YOU INSTRUCT WITHIN 10-12 BUSINESS DAYS. IF YOU PREFER A STORE CREDIT, PLEASE SPECIFY IN THE EMAIL. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION EMAIL.
OUR RETURN ADDRESS IS:
ATTN: RETURNS/KANVASBYKIMBERLINA IS SHIPPING REALLY FREE!?
SHIPPING IS ON US! THIS INCLUDES STANDARD GROUND SHIPPING WITH TRACKING INFORMATION. PLEASE ALLOW 3-5 BUSINESS DAYS FOR SHIPPING. 
DO YOU GUYS SHIP OVER SEAS!?
WE ARE NOT SHIPPING INTERNATIONALLY.. YET! 
CAN I CONTACT KIM!?
YES! PLEASE SEND ALL QUESTIONS, BOOKINGS AND INQUIRIES TO KIM@KANVASBYKIMBERLINA.COM